Rule of law Tunisia
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How does digitalisation make justice more effective, transparent & citizen-centred?

Tunisia's Administrative Tribunal launched its new website last year, including a service portal e-services | القضاء الإداري التونسي (jat.tn). This ambitious project, which received technical support from DRI, has resulted in better services for citizens, such as providing online access to services such as case registration, case follow-up, requests for documents, and applications for legal aid.

A year later, where are we?
 
The success of the service portal is confirmed. The website has welcomed about 150,000 visits (as of December 2023), and on average, about 100 people a month register online to request a service or open a case. Thanks to those features, more than 10% of litigants from all over the country are now able to follow the progress of their cases through the online portal. Furthermore, 125 vulnerable citizens who cannot afford a lawyer have required legal assistance through the online procedure.

According to Ms Awatef Chaflouh, lawyer at the Court of Cassation, this online service is helpful “not only for me as a lawyer, but also for citizens who cannot afford to travel to Tunis just to monitor the progress of their cases […]. For our colleagues residing in the regions [outside of Tunis], this new initiative is a real relief”, she adds, as it saves a significant amount of time and money.

Amine Della, Director of e-administration at the Administrative Tribunal, confirms that “with a community of about 200 registered lawyers, this application has become a key resource to obtain timely updates on the status of the cases. […] The positive feedback we’ve received so far from the users is a testament to how user-friendly the app is”.

Thanks to the digitalisation process initiated by the Administrative Tribunal with the support of DRI, the entire caseload of the court, over 10,000 cases at different stages of the judicial process, is now digitalised. An online dashboard accessible to all shows the distribution of the caseload.

 
The success of the online services represents significant progress in the implementation of the 2021-2025 strategic plan of the Administrative Tribunal, which makes digital transformation a priority to achieve a user-friendly, faster, more efficient and more transparent administrative justice.

Building on this result, DRI Tunisia, with the continuous support of the Ministry of Foreign Affairs of the Netherlands, through the second phase of its JEDI project, will assist the Administrative Tribunal with developing additional digitalised services and processes. This will be another step toward what Ms Chaflouh wishes for:” a fully digitalised process with zero paper.”


Digitalisation enables citizens to access justice more easily, but also speeds up case management. This is a key asset that will help the Administrative Tribunal deal more effectively with its increasing caseload.

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